TRUE Pro Custom Skates

For warranty information regarding TRUE Pro Custom Skates, click here.

Retailer Warranty Form

Retailers can now submit their warranty claims online, through our new Retail Warranty Form.

Warranty Process

For US warranty claims and Canadian online purchases please complete the form at the bottom of this page.  All Canadian instore and European claims should be handled directly with the retail location where the product was purchased.

ONE-PIECE STICKS (player and composite goalie), SHAFTS/REPLACEMENT BLADES

We take extreme pride in our reputation for quality and excellent value.

For the hockey player, True Temper’s “TRUE” sticks have a one-time replacement warranty for breakage during normal use within (30) days of purchase. Normal use does NOT include breakage due to contact with other players, skates, sticks (slashing), boards, nets, use on asphalt or cement surfaces, etc. and hence no replacement will be offered in those cases. True Temper Sports will determine if the product damage was caused by normal use and that there is no evidence of misuse, tampering, heating, abuse or deception.  True Temper Sports reserves the right to request that the stick be returned prior to replacing under warranty.  Shipping charges are non-refundable.

Pro stock, bulk discounted purchases under the Team Sales program and sales to senior competitive, professional or semiprofessional, Junior and College/University levels are not covered under our 30 day one time replacement program.

For US warranty claims please complete the form at the bottom of this page.  All Canadian claims should be handled directly with the retail location where the stick was purchased.

HOCKEY GLOVES

All TRUE branded hockey gloves are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Pro stock, bulk discounted purchases under the Team Sales program and sales to senior competitive, professional or semiprofessional, Junior and College/University levels are not covered under our 90 day one time replacement program.

BAGS – Player, Goalie, and Coach Bags

All TRUE branded hockey bags are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Pro stock, bulk discounted purchases under the Team Sales program and sales to senior competitive, professional or semiprofessional, Junior and College/University levels are not covered under our 90 day one time replacement program.

The warranty date becomes effective:

For products sold directly to the end user through an authorized True Temper Sports retailer – from the date of receipt.

For US/Canada inquiries regarding our hockey warranty, please email us warranty@truetemper.com or call us toll free:  855-388-TRUE (8783)

For European inquiries regarding our hockey warranty, please email us warrantyeurope@truetemper.com

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